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 I forgot my password
You are here:  Help > Frequently Asked Questions
 

1.  How do I login to my account?
 
Enter your username and password at the top of the webpage.  For students, the username will be your firstname.lastname.  For Higher Ed, BLS, and Broadcasting, it will be firstinitiallastname (with few exceptions). Once you have entered your username and password, click the login button.
 
2.  How do I change my password?
 
Once you have logged into your account, left click the link "Personal Info" located to the right of your name in the upper right corner of the page.  Click the button "Password" on the next page.  This will bring up a page that will allow you to enter your old password as well as enter a new one.  Remember to enter your new password a second time in the "confirm password" box.
 
3.  Can I use my CIUOnline password for other sites and services?
 
Yes,  The CIUOnline login information works for accessing your student webmail (my.mailbox.ciu.edu), course websites (courses.ciu.edu), and the computers in the Computer Lab (once a lab account has been created).
 
4.  Are there any help sites beyond what is listed here?
 
There is a  training resources page under our Information Technology area that addresses further issues in using CIUOnline.